Cascade Callworks provides both inbound and outbound teleservices.
- Outbound Teleservices
Outbound teleservices include lead generation, order generation,
outbound customer service campaigns, surveys, customer retention
programs (welcome and anniversary calls), and automated outbound voice
messaging (message broadcasting).
- Inbound Teleservices
Inbound teleservices include inbound customer care, order
taking and fulfillment, overflow call handling, technical support,
- Do Not Call Data Scrubbing
Cascade Callworks has developed an application that will scrub your
company's lead lists against common Do Not Call lists such as the
National Do Not Call Registry, state DNC lists, your current customer
or internal Do Not Call lists and the DMA telephone preference list.
This service helps keep your company in compliance with state
and federal Do Not Call regulations.